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Enterprise Systems

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Consider the benefits and challenges associated with enterprise systems. Customization might aid in user adoption by changing the business processes to match common practices, but the cost of modifying the system could become prohibitive. Therefore, serious consideration must accompany any changes to the enterprise system.

What are some of the challenges companies face when they implement large, complex information systems such as ERP systems? What management actions might mitigate the effects of end-user resistance?

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