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Operations Management

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Textbook needed to answer the following questions: Heiser, J. H. & Render, B. (2014). Operations Management (11th ed.). Upper Saddle River, NJ: Prentice-Hall. ISBN 9780132920629

NOTE: The textbook is Operations Management, 11/e (NOT OPERATIONS MANAGEMENT FLEX EDITION, 11/e.

1. Explain four reasons to study operations management based on the theoretical material presented in Chapter 1 of the above textbook

2. Explain how the productivity per of the following groups can be measured:
a. Bank Tellers,
b. Teachers
c. Scientist developing a new drug

Your answer should have a same time base such as in an hour, in a week, in a month, in a year, or anything that you think is a good way for comparing the productivity of the above three groups. The question is not about the productivity of teachers with teachers, etc. It is about comparing productivity of teachers with scientists and bank tellers, etc.

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