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Quality Management (Business Management)

Deliverable Length:  7-10 pages with charts, excluding title page, abstract page, reference page(s), and appendices 


For this portion, you will complete the following:


  • Apply Six-Sigma quality standards and devise a plan for the hotel (Hotel Escargo) to monitor and control future process performance. 
  • Include 5–7 academic, peer-reviewed references that are relevant to and that support the deliverable

Grading Criteria




Deliverable requirements addressed; understanding of material and writer’s message and intent are clear




Scholarly research which supports writer’s position properly acknowledged and cited direct quotations may not exceed 10% of the word count of the body of the assignment deliverable (excluded title page, abstract or table of contents if used, tables, exhibits, appendices, and reference page(s). Inclusion of plagiarized content will not be tolerated and may result in adverse academic consequences.




Critical thinking: position is well justified; logical flow; examples 




Structure: Includes introduction and conclusion; proper paragraph format and reads as a polished, academic paper or professional presentation, as appropriate for the required assignment deliverable




Mechanical: No spelling, grammatical or punctuation errors




APA: Deliverable is cited properly according to the APA Publication Manual (6th ed.)



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