Call us

Strategic Operations Management

Order this Paper

This paper is divided into two sections which will both be utilized for the development of an Operations Improvement Plan regarding the 2010 Toyota Accelerator Crisis. The focus is on the area of internal and external communication and the role this played in the failure of safety.

Section I(3 pages)- Develop a Problem Statement: What exactly needs to be improved? Use problem framing and cause-and-effect analysis to develop a brief, preliminary problem statement.
•Background of the issue: Detail relevant historical data, including how long the problem has been occurring and what it is costing the organization.
•Impact: What could happen if the problem continues as it is? What could happen if the process is improved? Outline both tangible and intangible pros and cons for improving the issue or ignoring it. Identify some potential general business results and impacts on business relationships.
•Desired outcome: How will your new process be different from the old? What competitive advantages will it yield? How will it impact stakeholders? Consider the cost-benefits of the process improvement, estimating how much will it cost the organization and outlining how costs will be offset by the benefits derived.

Section II (3 pages)- Develop a cause-and-effect diagram that graphically depicts the potential causes of the problem and then write an analysis of those causes and their effects in the report.
•Develop a graphic flowchart of existing process that needs to improve. Then create a flowchart of the new, improved process being proposed. What are the differences between the two. What do the flowcharts reveal about the following:
◦Previously unidentified steps.
◦Products or services that should have been undergoing quality checks but were not.
◦Instances in the old process when critical information was not shared among all involved people and functions.

•Write a report analyzing the information gleaned from these visual tools. Respond to the following questions:
◦Does any information from the cause-and-effect diagram or the flowcharts point to a particular cause?
◦Does the cause-and-effect diagram conflict with the flowchart? If so, how?
◦Does the cause-and-effect diagram reveal any process steps that were not previously documented?
◦Is there a key stakeholder who might have additional or updated feedback for the process flowchart? If so, identify the position (or role) of the stakeholder and describe what he or she might say.

•Develop a process improvement scope that concisely summarizes the objective of the OIP.

The paper must include the following elements: visual tools, analysis of both visual tools, summary of the scope of the process improvement objective.

Order this Paper

Both comments and pings are currently closed.

Comments are closed.

Powered by WordPress | Designed by: Premium WordPress Themes | Thanks to Themes Gallery, Bromoney and Wordpress Themes